In today’s fast-paced digital era, the transformation from physical ticket trading to online ticket platforms, such as Cityline, underscores a broader shift across industries. Singapore, a bustling metropolis known for its dynamic business landscape and technological advancement, stands at the forefront of this revolution. Here, traditional business models are rapidly giving way to digital solutions, mirroring the global transition towards more efficient, technology-driven operations. This shift is not just limited to consumer-facing sectors like ticket sales but extends into the realm of human resources management, where innovative Human Capital Management (HCM) systems are redefining the future of work.